What We Collect And Why We Keep It
When you open an account with us, we ask for the basics: your name, contact number, email address, date of birth and the payment reference needed to pair a top-up with your wallet. If you fund through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX or
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Maybank2u, the provider passes us a transaction reference and an amount — never your banking password or your e-wallet PIN. Why we keep it: your data settles your account, checks that the person playing is the person who registered, and lets our team answer you when
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something looks off. We also log device details, IP address and login times, because that is how we spot a session that isn't yours and stop it before your balance moves. What we don't do: we don't sell your details, and we don't hand them to
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outside advertisers. Payment providers and fraud-check partners see only what they need to settle a transaction or verify a claim. Cookie data sits apart from your account — our pages use cookies to keep you logged in, remember language settings and measure which parts of the
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lobby get opened. You can clear or block them in your browser, though some parts of the site may not work normally afterwards. How long we hold things depends on the record: account and transaction history stays while your account is open and for the period
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our record obligations require afterwards, while marketing preferences drop off once you opt out. Rules on what we must keep, and for how long, depend on local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.